Delivery Time: Orders will be shipped within a maximum of 5 business days from the date of order confirmation. Delivery times may vary depending on the customer’s location and the efficiency of the shipping carrier. Customers will receive a tracking number via email once the order has been dispatched. Any delays due to unforeseen circumstances such as weather conditions, strikes, or operational disruptions will be communicated promptly.
Shipping Partners: We collaborate with HepsiJet, Yurtiçi Kargo, PTT Kargo, and Sürat Kargo to ensure a reliable and timely delivery process. Customers can choose their preferred shipping provider at checkout where applicable. Our shipping partners provide estimated delivery times based on location, and any delays should be addressed directly with the carrier.
Return Policy: Customers have the right to return their orders within 14 days from the delivery date, in accordance with consumer protection laws. To initiate a return, customers must contact our support team with their order number and reason for return. Items returned without prior authorization may not be accepted.
Return Conditions: To be eligible for a return, the item must be undamaged, unused, and in its original packaging, with all original labels attached. Items that show signs of wear and tear, damage, or alterations will not be eligible for return. In case of defective or incorrect items received, customers must notify us within 48 hours of delivery for a resolution.
Return Shipping Costs: The cost of return shipping is covered by us in cases where the product is defective or incorrect. For voluntary returns, the customer may be responsible for return shipping costs. Refunds will be processed once the returned item is inspected and approved by our team. Refunds typically take 5-10 business days to reflect in the customer’s account.
